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1. PERSONAL DATA

Name: Fam Soo Fen
Designation: Doctor of Philosophy (Dr.)

Nationality: Malaysian

Current Position:
Associate Professor
Faculty of Technology Management and Technopreneurship (FPTT)
Universiti Teknikal Malaysia Melaka (UTeM)

Previous Position:
1. Statistician, Department of Statistics Malaysia, 2003-2015

(Deputy Director, Malaysia Statistical Training Institute (ISLM); Head of School of Economy (ILSM); Principal Assistant Director, Methodology and Research Division).

2. Lecturer, 1990s -2023 (International College of Yayasan Melaka-UUM,UKM,UPM,UTM, Open University, etc.)

                           
Qualifications:
PhD in Statistics (UKM)
MSc. (Quality & Productivity Improvement)
BSc. (Hons) (Statistics with Management)

Expertise:
Statistics, Quantitative Analysis, Data Analytics, Data Narrative

Field of Specialisation: 
Socio-economics, Multi Criteria Decision Making, Spatial Statistics, Development of Small Area Indices, Total Quality Management

Field of Research: 
Multidisciplinary & Transdisciplinary  

Fields have been explored: 
Social economics, epidemiology, public health, big data, service quality, tourism, retailing, multi criteria decision making, green technology, education, psychology, quality management, finance, technopreneurship and etc.

Current research (2017): 
Green technology, Quality Management, Technology Management, Entrepreneurship, Education-Human Talent, Globalised Online Learning, Cyber Security Threats, Food Security, Green Tourism, Optimazation in Operation Research.


Tel (office) /HP No.: +606-2833161
                                  +6012-6675340
Fax No.:
Email: famsoofen@utem.edu.my; famsoofen@gmail.com


2. ACHIEVEMENTS
On-going grants:

Research grants:

1. A Novel Framework for analysing the characteristic of Insider threats impact on organisational performance. TRGS/1/2016/PBPI-CTeD/02/D00004.(01 Dec 2016 – 30 Nov 2019).

2. Parameter Optimization of Feed forward Control Dependence on the Task Parameters with Application to a Direct-Drive System. Short Term Rereach Grant (High Impact). (Jan 2017-July 2018).

3. Entrepreneurship in Deprived Area.  PJP/2015/FPTT (3A) / S01429. (01 Disember 2015 -31 Mei 2017)

4. Potensi dan Cabaran Sektor Pelancongan Masjid Tanah. Collaboration with Kolej Universiti Islam Melaka (KUIM). Grant KUIM. (Mac 2016-April 2017)

5. A comparative study of SME’s development between Indonesia and Malaysia in facing Asean Economic Community (AEC). Collaboration with Universitas Negeri Semarang, Indonesia (UNNES). Grant UNNES. (Mac 2016 – 30 November 2016).

Postgraduate Alumni:

1. MBA : Raja Noorazmi bin Raja Ismail (Malaysian, UTeM Student) | Main Supervisor | The Relationship between TQM Practice and Public School Financial Performance: The Mediating Effect of Audit Quality. |  Master of Business Administration in Advance Operation Management.| Graduated in 2023.

2. PhD.: Saleh Ali Husseini (Syrian-UTeM International Student) | Main Supervisor | The Relationship Between TQM Practice and Malaysian Bank Reputation Through Mediators, Innovation, And Knowledge Management.|  Doctor of Philosophy| Graduated in 2022.

3. MSc. : Siah Jia Wen (Malaysian, UTeM Student) | (Main supervisor) | Technology Innovation Utilization in Improving Service Quality in Leap Malaysia Retailer Industry (2016-2018).| Won the UTeM's Social Science Best Thesis Award.| Master's Degree.| Graduated in 2018.

4. MSc. Syaza Liyana Binti Sidi (Malaysian, UiTM Student) | Co-supervisor | Factors Influence the Intention to Implement MyGAP Among Pineapple Smallholder in Southern Region of Peninsular Malaysia. | Graduated on 2018.

5. MBA: Diana Yong Hwa Yieng (Malaysian, UTeM Student). | Main Supervisor | Enhancement of Overall Equipment Effectiveness Through Total Productive Maintenance in Manufacture of Electronic Components and Boards Industry. | Master of Business Administration in Advance Operation Management.| Graduated in 2017,

Postgraduate students:

    

1. PhD. : Abdulla Obaid Ahmad (UAE-UTeM International Student) | Main Supervisor | The Impact of TQM Practice and ERP System on the UAE DP World Innovation Work Behavior Through Innovation Culture | Doctor of Philosophy| Passed VIVA-Doing Correction. Expected graduation in 2024.

2. PhD.: Saif Khalifa Al Derei (UAE-UTeM International Student) | Main Supervisor | Business Intelligence System Impact The UAE SME's Innovative Work Behavior: Knowledge Sharing and Innovation Mediating.  VIVA in 2023. |  Expected graduation in 2024.

3. PhD. : Syuhaida bt.Mahamud (Malaysian, UTeM Student) | Main supervisor | Hybrid Professional Development to Improve Student’ Academic Achievement. Expected Graduation in 2024.

4. MSc. Chow Pui Teng. (Malaysian, UTeM Student)| Main supervisor. | Using The Fuzzy-AHP and TOPSIS Methods in Evaluating the Malaysian Domestics E-Logistics System Through E-Service Quality Criteria. Master's Degree.| Expected Graduation in 2024.

 

Achievements/Awards / Recognitions:
1. Malaysian Government Scholarship
    Public Service Department of Malaysia (JPA)
            a. Bachelor of Degree in Statistics and Management
            b. Doctor of Philosophy in Statistics

2. Japan International Cooperation Agency (JICA)
    Sponsorship for international cooperation and United Nation training.
    Twice: 1994 and 2008

3. Department of Statistics Malaysia
    Excellent Services Award (2007)

4. Department of Veterinary Services, both for Federal/National and Melaka State
    Excellent Services Award (1995)

Collaboration:


1. International Collaboration
    Universitas Negeri Semarang, Indonesia (UNNES).
    Culturepreneurship at Educational System: A Comparative Study Among Indonesia and Malaysia       Students' Entrepreneurial Intention in Facing Asean Economy Community
    May 2017 to April 2018

2. National Industry Collaboration
    Malaysia Pineapple Industry Board
    01 April - 30 September 2018

3. National Industry Collaboration
    Melaka Green Technology Corporation
   01 Mac 2017 - 30 November 2017

4. National collaboration
    Kolej Universiti Islam Melaka (KUIM)
    Potensi dan Cabaran Sektor Pelancongan Masjid Tanah
    (May 2016-April 2017)

5. International collaboration
    Universitas Negeri Semarang, Indonesia (UNNES)
    A Comparative Study of SMEs' Development Between Indonesia and Malaysia in Facing Asean  
    Economic Community
   (Mac 2016 – 30 November 2016).

Journal's Articles Reviewer

i. ISI-WoS Q1 High Impact Journal
   Social Indicator Research, Springer
   Since 2012 until present – completed 11assignment

ii. International Journal Reviewer for Semarang State University (UNNES):
     -Jurnal Dinamika Manajemen
    - Jurnal Pendidikan Ekonomi-Dinamika Pendidikan2016

iii. International Conference papers reviewer :
    -International Conference on Humanities and Technology (ICOHAT 2016)
    -The 4th International Conference on Engineering and ICT (ICEI 2016)

iv. Seminar papers reviewer
       Mechanical Engineering Research Day (MERD’17) is a one-day national level poster seminar

3. CURRENT RESEARCHS AND PAST RELATED RESEARCHS:
    Current researches
    Sports
    Technical Officer for Kesatuan Olahraga Amatur Malaysia (KOAM), National Level.


3. BIOGRAPHY

Dr. Fam Soo Fen is hardworking, responsible and engage high performance to deliver quality work on time. Her core value in life is trust and integrity. Her empathy, an approachable, very cooperative and pleasant personality makes her being easily accepted by the students, colleagues, her research teams’ members, staff of the college and with others government agencies and industries. She always strives for the best achievement. Being a senior lecturer her responsibilities cover the teaching of Statistics, Financial Mathematics, New Product Development, Technopreneurship and Research Methodology for degree students for Bachelor Degree in Technopreneruship with Honours (BTEC), Bachelor Degree in Technology Management (Technology Innovation) with Honours (BTMI) and Bachelor Degree in Engineering. She also teaches Total Quality Management for MBA students. Besides, being an educator, she is also active in research. Currently she is the main supervisor for Masters’ Degree and Doctorial students in Service Quality and Education-human talent in globalized online learning respectively. She is also a co-supervisor for Masters’ Degree students for UTeM and Universiti Teknologi Mara (UiTM). Her knowledge, experiences and expertise gain appreciation and respect from professional body.  Present, she is a consultant for a few projects attached to government agencies such as Malaysia Pineapple Industry Board and Melaka Green Technology Corporation. On top of that, she is also doing international research collaboration with UNNES, Indonesia in Asian Economic Community (AEC). She also has research collaboration with Kolej Universiti Islam Melaka (KUIM) in tourism. She is a manuscripts reviewer for Q1 ISI WoS high impact journal (Springer), universities’ journal publication and conferences. She is a social entrepreneur too. She is helping Melaka’s aborigines to improve their socioeconomic, oral hygiene practices and education level. She loves sports. She is the technical officer for Malaysian Athletics Union. Further information please refer her blog http://soofenfam.blogspot.my .

4. PUBLICATION

NO.
PAPER TITLE and AUTHORS
1
CHALLENGES in CAPTURING GREENHOUSE GAS (GHG) EMISSIONS on MOBILE UNIT in MELAKA STATE *SOO-FEN FAMa, ADIB AKRAM BIN JAAFARb, MOHD HAFIZAM BIN MUSTAFFAc, ADILAH MOHD DINd
a,bFaculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia.
cMelaka Green Technology Corporation
*Corresponding author: famsoofen@utem.edu.my
2
MULTI CRITERIA DECISION MAKING USING ELECTRE METHOD FOR SELECTING TYPES OF PLASTIC BAGS TOWARDS MELAKA GREEN TECHNOLOGY CITY STATE *SOO-FEN FAMa, GOMATHI NADARAJAHb, MOHD HAFIZAM BIN MUSTAFFAc, NORISZURA ISMAILd, ABDUL AZIZ JEMAINe
a,bFaculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia.
cMelaka Green Technology Corporation (PTHM)
d,eSchool of Mathematical Sciences
Faculty of Science & Technology, Universiti Kebangsaan Malaysia,
43600 UKM Bangi, Selangor, Malaysia.
*Corresponding author: famsoofen@utem.edu.my
3
USING VIKOR DECISION-AID METHOD FOR SELECTING TYPES OF PLASTIC BAGS TOWARDS HELPING MELAKA REACHING GREEN TECHNOLOGY STATE *SOO-FEN FAMa, SITI NORASHASYA BINTI MUSTAPAHb, MOHD HAFIZAM BIN MUSTAFFAc, NORISZURA ISMAILd, ABDUL AZIZ JEMAINe
a,bFaculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia.
cMelaka Green Technology Corporation (PTHM)
d,eSchool of Mathematical Sciences
Faculty of Science & Technology, Universiti Kebangsaan Malaysia,
43600 UKM Bangi, Selangor, Malaysia
*Corresponding author: famsoofen@utem.edu.my
4
IDENTIFYING STAFF PERSONALITY ENHANCE POSITIVE ATMOSPHERE AT WORK: A CASE STUDY IN MELAKA CHIEF MINISTER DEPARTMENT
*SOO-FEN FAMa, MUHAMMAD HAKIM AIMAN BIN YAZIb,
a,bFaculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia.
*Corresponding author: famsoofen@utem.edu.my
6
EVALUATING SERVICE QUALITY BY STRUCTURAL EQUATION MODELLING (SEM): A CASE STUDY OF SELF-CHECKOUT
4/7
TECHNOLOGY AT SUPERMARKET IN JOHOR BAHRU
*JIA WEN SIAHa, SOO-FEN FAMb
a,bFaculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia. *Corresponding author: siahsiahwen@hotmail.com
7
HYBRID PROFESSIONAL DEVELOPMENT IN DATA-DRIVEN TO IMPROVE STUDENT’S MATHEMATICS ACHIEVEMENT
SYUHAIDA BINTI MAHAMUDa, *SOO-FEN FAMb
aInstitute of Technology Management and Entrepreneurship,
Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia
bFaculty of Technology Management and Technopreneurship,
Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya 76100 Durian Tunggal, Melaka, Malaysia
Corresponding author: famsoofen@utem.edu.my
8
THE MAGNITUDE OF BIG DATA 5 VS IN BUSINESS MACROCLIMATE
Soo-Fen Fama, Noriszura Ismailb and Wendy Ling Shinyiec
aUniversiti Teknikal Malaysia Melaka (UTeM)
bUniversiti Kebangsaan Malaysia (UKM)
cUniversity College of Technology Sarawak (UCTS)
*Corresponding author famsoofen@utem.edu.my
9.
WHY TOURIST VISIT MELAKA?
Soo-Fen Fam, Fadhlur Rahim Azmi, Norfaridatul Akmaliah Othman, Haslinda Musa and Mohamad Fadzil Izad Abdul Shuib
*Corresponding author famsoofen@utem.edu.my
10.
A comparative study of SME’s development between Indonesia and Malaysia in facing Asean Economic Community (AEC).
Collaboration with Universitas Negeri Semarang, Indonesia (UNNES)
11.
Potensi dan Cabaran Sektor Pelancongan Masjid Tanah, Melaka
Collaboration research with local government agencies and university Ministry of Tourism and Culture Malaysia (MOTAC) & University College of Islam Melaka (KUIM)


Past Research
Millennium Development Goals (MDG)
Department of Statistics Malaysia



4. RESEARCH PUBLICATIONS:

4.1 Publications in last 5 (five) years :

1. Soo-Fen Fam, Noriszura Ismail, Abdul Aziz Jemain, 2016. Geographical and Socioeconomic Analysis in Peninsular Malaysia. International Conference on Humanities and Technology, 2016.

2. Soo-Fen Fam, Lau Ban Pin, Noriszura Ismail, 2016. Lean Manufacturing and Overall Equipment Efficiency in Paper Manufacturing and Paper Products Industry. (Accepted, in the process to be published in Jurnal Teknologi)

3. Soo-Fen Fam, Jia Wen Siah, Norfaridatul Akmaliah Othman, Haslinda Musa, 2016. Self-Service Interaction Kiosk System in Shopping Mall: Small in Size, Big Contribution to Customer Loyalty. (in the process of review to be published in Pertanika Jurnal)

4. Soo-Fen Fam, Jia Hui Soo, Sentot Imam Wahjono, 2016. Online Job Search Among Millennials Among Malaysia Technical University Network (MTUN) Students. International Conference on Economics, Education, Business, and Accounting, 2016.

5. Soo-Fen Fam, Leow Leowanie, Norfaridatul Akmaliah Othman, Haslinda Musa, 2016. R in Merginng Diverse Big Data Files in Manufacture of Electronic Components Industry. International Conference on Economics, Education, Business, and Accounting, 2016.

6. Soo-Fen Fam, Mohd Amirul Asyraf Bin Mohd Khairuddin, Mohd Hafizam Bin Mustaffa, Budiono Harjono, 2016. Municipal Solid Waste (Msw) Treatment and Disposal: Applications of Incineration Technology in Melaka. 4th Malaysia Statistics Conference – MyStats 2016 "Strengthening Statistical Usage for Decisions and Innovation". 2016.

7. Sentot Imam Wahjono, Anna Marina, Muhammad Nur Rizki Oceano Puritanical, Fam Soo Fen, 2016. Readiness of Crowdfunding to Finance Small and Medium-sized Enterprises in ASEAN. International Conference on Humanities and Technology, 2016.

8. Soo-Fen Fam, Noriszura Ismail, Abdul Aziz Jemain, 2014. Where are Peninsular Malaysia’s Most Deprived Areas? Internation Statistical Institute, South East Asia Regional Statistics Conference, 2014.

9. Soo-Fen Fam, Abdul Aziz Jemain, Kamarulzaman Ibrahim, 2011. The Association Between Material Deprivation and Relative Risk Of Infant Mortality In Peninsular Malaysia. International Journal of Arts & Sciences, CD-ROM. ISSN: 1944-6934 :: 4(17):257–269 (2011)

10. Soo-Fen Fam, Abdul Aziz Jemain , Wan Zawiah Wan Zin , 2011. Spatial Analysis of Socioeconomic Deprivation in Peninsular Malaysia. International Journal of Arts & Sciences, CD-ROM. ISSN: 1944-6934 :: 4(17):241–255 (2011)


4.2 Submitted for Publication in January, 2017

No.
Title / Authors
1
Service quality on self-service technology in Malaysian retail industry
S. Fam1,*, N.A. Othman1, J.W. Siah1, H. Musa1
2
New technology management to overcome municipal solid waste disposal problems in Melaka S. Fam1,*, A.F. Ismail1, S.I. Wahjono 1, M.A.A.M. Khairuddin1 , B. Hardjono1, M.H. Mustaffa2
3
Developing Melaka mobile units greenhouse gas (GHG) emission profile S. Fam1,*, A.A. Jaafar1, A.J. Johanna1, A. Mohd Din1, H.Musa1, M.H. Mustaffa2
4
Hierarchical multiple regression analysis on purchasing Intention in technology
management in Malaysia supermarket
J.W Siah1,*, S. Fam1,*
5 Reengineering of supply chain management in manufacturing industries J. Matthew1*, N.A. Othman1, H Musa1, S. Fam1
6 Re-engineering of Accounting Information System as a Tool for Performance Improvement A. Marina1, S.I. Wahjono2*, S. Fam2
7 Implementation of Green Human Resource Management in Malaysia F.R. Azmi1*, H. Musa2, F. Shahbodin2, H. Hazmilah2, S. Fam2
8 Analyzing of the awareness of green technology in Malaysia practices
F.R. Azmi1*, H. Musa2, N.A. Othman2, S. Fam2
9 Creative industry learning and development towards craft product: critical success factors of Technopreneurship
H. Musa1, 2*, F.R. Azmi1, N. Mohamad2, F. Shahbodin2, S. Fam2
CURRENT WRITING
A. Book chapter writing:
1. Feasibility analysis in entrepreneurship.
B. Module/Book writing.
7/7
1. Statistics
2. Structural Equation Model
3. Challenges in understanding, select and apply Statistical tools in research: Where to Start?
C. Postgraduate under supervision:
1. PhD : Education
2. Master’s Degree : Service Quality in Technology Innovation in Retailer Industry